Call Center Operator- Upstate Veterinary Specialties

Relevant CTE Program:

Retail and Office Services

Job Description:

Upstate Veterinary Specialties (UVS) is a privately owned, specialty and emergency veterinary practice located in the Capital District of upstate New York. We offer a congenial, supportive work environment with board certified specialists in Cardiology, Critical Care, Dermatology, Internal Medicine, Neurology, Oncology, Radiology, Physical Therapy and Surgery. Our mission is to help our patients live longer, happier lives through expert medical care and compassionate customer service.

We are seeking enthusiastic and self-motivated Call Center Operator to join our Client Relations team. The Call Center Operator is the clients’ (both pet owners and referring veterinarians) first impression of the practice, on the phone, making it a critical role in our hospital.
Responsibilities include but are not limited to:
Answer phones and direct call to other hospital personnel as needed.
Manage multiple phone lines effectively.
Answer general inquiries from clients and referring practices.
Assist clients in making payments over the phone as needed.

Company Name:

Upstate Veterinary Specialties

Application Deadline:

Not stated


Apply online:

Skills Needed:

Prior experience in Veterinary or Human Medical field
Must be able to multitask while remaining professional, focused, composed and positive.
Must be able to establish an appropriate and effective rapport with patients, co-workers and medical staff.
Excellent customer service skills and must display integrity, friendliness and compassion.
Basic computer and phone skills

Age Requirement:

not stated

Certification Or Education Required:

High School

Hourly Wage:



At UVS, we work hard to be worthy of the trust from our referral network and community. Our clients see and know our compassion for our work, themselves, and their pets. In addition, we value our employees and treat them like family. We encourage our employees to pursue a healthy balance between work and life and offer multiple incentives that speak to our philosophy.
UVS offers a competitive compensation package which includes:
Fully paid medical, dental, and long-term disability insurance
Retirement plan with matching contribution
Generous paid time off including PTO, Floating Holiday and Bereavement
Pet insurance stipend
Uniform Allowance
Employee Appreciation Events


M-F 11a-7:30p

Full Time or Part Time:

Full Time