Capital Region BOCES Northeastern Regional Information Center (NERIC) Student Services department provides technical assistance, support, and training of school district personnel in the use of administrative software systems which help manage a school. These systems may include student management systems, cafeteria services, data analytics and special education applications, as well as support for the NYS data warehouse and testing. The incumbent will provide these services via centralized phone, email, and web-conferencing support as well as occasional on-site support. The ideal candidate possesses experience with various training methods, software applications, is a strong communicator and problem-solver, has impeccable customer service skills, and is detail-oriented.
What you will do:
As a Student Administrative Systems Support Specialist, you will be the lifeline for the various offices of school districts throughout the state. In your role, you can expect the following:
Your day will be busy supporting our clients, via phone, email or WebEx technology. Every interaction is an exciting challenge, which includes answering software system and policy questions, advising on how to utilize these systems to their fullest, troubleshooting systems issues that may occur and interfacing with software vendors.
You will be the subject matter expert on the administrative systems used by the school districts such as student management systems, cafeteria services and special education applications, as well as supporting NYS data warehouse, testing, data security and privacy requirements and other services supported by a BOCES Regional Information Center.
You will use your technical aptitude, training & communication techniques, and problem-solving skills to help others by providing support that keep our schools up and running.
Why this is a great job:
You will make a difference! You will be working with a close-knit team that is very collaborative and supportive. At the end of each day you will leave your office with a sense of satisfaction that you made a difference and really helped someone do their job better. Along with great job satisfaction, you will receive:
Assignment-based telework opportunities
Platinum level, co-pay-based health insurance program; Individual or Family options available and BOCES pays 77% of the premium
Support and resources for high-quality professional development opportunities.
Extremely generous paid time off, including 14 paid holidays, four weeks of vacation and a separate bank of sick/personal time
Membership in a public, pension-based retirement system.
What you bring to our team:
College Degree in Business Administration, Public Administration, Education, Computer Science, Mathematics or related field with 3 to 5 years of experience with software applications and/or computers or providing support or training on software applications (High School equivalency with 7 years of experience will be considered).
Strong computer literacy with ability to learn new systems
Ability to implement various training methods via phone, email, web-conferencing and in-person
Any experience working in school district operations ideal but not required
Passion to help others, great customer service skills and a personal drive for continuous learning and a desire to develop your skills
Where you can apply:
To apply, simply register in our online application system by clicking the link below. Once you create your profile, be sure to submit your official application to Vacancy Number 2023-244, 2023-254. Qualified submissions will be considered for all available vacancies. As a public employer, we fall under the jurisdiction of Albany County Civil Service. This terrific opportunity would be a provisional appointment under the title “Program Coordinator I-Administrative Services”.
Debi Colwell, Recruitment & Retention Specialist at 518-862-4908 or by email at email@example.com
As an Equal Opportunity Employer, we invite you to view our policy, go to our website at https://www.capitalregionboces.org/employment/