Capital Region BOCES provides both educational programs and educational support services, including an extensive IT division (NERIC) that serves over 200 school districts locally and statewide. We are preparing students & educators for success and we employ hundreds of individuals who support that mission. Our team ensures that educational programs are administered, and schools run efficiently and effectively so our kids receive a world-class education. They are guided by 5 commitments that support their mission and purpose- Service, Value, Excellence, Improvement and Leadership.
What you will do:
As an Administrative Systems Support Specialist, you will be the lifeline for the various offices of school districts throughout the state. In your role, you can expect the following:
Your day will be busy supporting our clients, via phone, email or WebEx technology. Every interaction is an exciting challenge, which includes answering software system and policy questions, advising on how to utilize these systems to their fullest, troubleshooting systems issues that may occur and interfacing with software vendors.
You will be the subject matter expert on the administrative systems used by the school districts such as student management systems, cafeteria services and special education applications, as well as supporting NYS data warehouse, testing, data security and privacy requirements and other services supported by a BOCES Regional Information Center.
You will use your technical aptitude, training & communication techniques, and problem-solving skills to help others by providing support that keep our schools up and running.
Why this is a great job:
You will make a difference! You will be working with a close-knit team that is very collaborative. At the end of each day you will leave your office with a sense of satisfaction that you made a difference and really helped someone do their job better. Along with great job satisfaction, you will receive:
Platinum level, co-pay-based health insurance program; Individual or Family options available and BOCES pays 80% of the premium
Amazing professional development opportunities
Extremely generous paid time off, including 14 paid holidays, four weeks of vacation and a separate bank of sick/personal time
Membership in a public, pension-based retirement system.
What you bring to our team:
College Degree in Business Administration, Public Administration, Education, Computer Science, Mathematics or related field with 3 to 5 years of experience with software applications and/or computers or providing support or training on software applications (High School equivalency with 7 years of experience will be considered).
Strong computer literacy with ability to learn new systems
Ability to implement various training methods via phone, email, web-conferencing and in-person
Any experience working in school district operations ideal but not required
Passion to help others, great customer service skills and a personal drive for continuous learning and a desire to develop your skills.
Where you can apply:
To apply, simply register in our online application system by clicking the link below. Once you create your profile, be sure to submit your official application to one or all Vacancy Numbers (2021-55A2 / 2021-65 / 2021-73). Qualified submissions will be considered for all available vacancies. As a public employer, we fall under the jurisdiction of Albany County Civil Service. This terrific opportunity would be a provisional appointment under the title “Program Coordinator I (Administrative Services)”.
Debi Colwell, Recruitment & Retention Specialist at 518-862-4908 or by email at firstname.lastname@example.org.
As an Equal Opportunity Employer, we invite you to view our policy, go to our website at https://www.capitalregionboces.org/employment/