Capital Region BOCES provides both educational programs and educational support services, including an extensive IT division (NERIC) that serves over 200 school districts locally and statewide. We are preparing students & educators for success, and we employ hundreds of individuals who support that mission. Our team ensures that educational programs are administered, and schools run efficiently and effectively so our kids receive a world-class education. They are guided by 5 commitments that support their mission and purpose- Service, Value, Excellence, Improvement and Leadership.
What you will do:
As the Senior Network & Systems Technician focused on supporting the hosted VOIP services, you will lead the work of an integral part of NERIC’s Network Service’s team. This team strives to ensure that all services are delivered effectively and efficiently to our subscribing school districts. In your role, you can expect the following
Ø Your day will be busy leading a team focused on configuring and troubleshooting our subscribing school district’s CISCO hosted VOIP services, SIP Circuits, DID porting and Single Fusion platform.
Ø You’ll also work to support VOIP cutover projects, equipment installation and testing as well as monitor PRI and POTS lines.
Ø You will work with IT Directors, Technical Account Managers and various vendors to recommend technology plans and infrastructure refresh cycles to school districts.
Ø You will use your technical aptitude, training & communication techniques, and problem-solving skills to help others by providing support that keep our organization, and our client school district’s VOIP systems up and running.
Why this is a great job:
You will make a difference! You will be working with a close-knit team that is very collaborative. At the end of each day, you will leave your office with a sense of satisfaction that you made an impact on technology in education. Along with great job satisfaction, you will receive:
Ø Platinum level, co-pay-based health insurance program; Individual or Family options available and BOCES pays 76% of the premium
Ø Amazing professional development opportunities to stay on top of industry trends and best practices
Ø Extremely generous paid time off, including 14 paid holidays, four weeks of vacation and a separate bank of sick/personal time
Ø Membership in a public, pension-based retirement system.
What you bring to our team:
Ø College Degree in Computer Science, Information Technology or closely related field with at least 2-3 years of experience supporting the installation and maintenance of computer systems and networks. High School Diploma and at least 4 years of applicable experience will be considered. At least one year of experience as a team leader or project leader is required.
Ø Ability to communicate effectively via phone, email, web-conferencing and in-person
Ø Any experience working in school district operations ideal but not required
Ø Passion to help others, great customer service skills and a personal drive for continuous learning and a desire to develop your skills
Where you can apply:
To apply, simply register in our online application system by clicking the link below. Once you create your profile, be sure to submit your official application to Vacancy #2025-228. As a public employer, we fall under the jurisdiction of Albany County Civil Service. This terrific opportunity would be a non-competitive appointment through the NY HELPS initiative under the title “Senior Network & Systems Technician”.
A detailed job description and application is available in Recruitfront.
Start Date:
Lindsey Heslin, Recruitment & Retention Specialist at 518-862-4913 or by email at crbrecruitment@neric.org
As an Equal Opportunity Employer, we invite you to view our policy, go to our website at https://www.capitalregionboces.org/employment/