Program Coordinator II-Internal Systems Support
Career & Technical Education - Adult Health Careers Program @ Albany Campus
The work involves responsibility for maintaining, training and supporting BOCES personnel using various internal systems including administrative, financial and student management software applications utilized by BOCES. The incumbent provides technical assistance in the use of various internal systems such as administrative, financial and student management software applications. A Program Coordinator II (Internal Systems Support) exercises more independent judgment in the performance of his/her duties and responsibilities and serves as a lead worker. The Program Coordinator (Internal Systems Support) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Internal Systems Support) series are required to possess knowledge pertaining to various internal systems including administrative, financial and student management software applications that are used throughout the organization. The work of a Program Coordinator II (Internal Systems Support) is performed under the direct supervision of a BOCES administrator. The incumbent exercises no supervision; however, the incumbent does serve as a lead worker on assigned projects. Does related work as required.
A. Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with at least a Bachelor’s degree in mathematics, management information systems, computer science, information resources management, information technology, business administration, public administration, education or a closely related field and five (5) years of experience with software applications, computers and/or peripheral equipment (excluding experience in electronic mail, word processing, spreadsheet and publishing applications) OR in providing support or training on software applications; OR,
B. Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with an Associate’s degree in mathematics, management information systems, computer science, information resources management, information technology, business administration, public administration, education or a closely related field and seven (7) years of experience as stated in (A).
Twenty-four (24) months of permanent competitive class status as a Program Coordinator I (Administrative Services).
1. Successful completion of a three (3) credit hour course beyond the requirements of (A) and (B) in mathematics, management information systems, computer science, information resources management, information technology, business administration, public administration, education or a closely related field may be substituted for three (3) months of appropriate experience.
2. Successful completion of a course of study offered by a technical training institute, college or a corporate training program in mathematics, management information systems, computer science, information resources management, information technology, business administration, public administration, education or a closely related field may be substituted for up to one (1) year of appropriate experience, if the following conditions are met:
a. The course of training involves learning the fundamental aspects of computer programming, systems analysis, telecommunications systems, LAN/WAN system configuration or a similar course with technical emphasis;
b. The candidate provides an official description of the coursework and evidence that it was successfully completed.
3. Coursework in the use of specific programs such as WORD, EXCEL or ACCESS and data entry is not acceptable.
Vacancies are filled by certified list provided by Albany County Civil Service. Should no certified list be available, candidates appointed to this position will be serving in a provisional appointment in accordance with New York State Civil Service Law. The candidate must successfully complete a competitive examination and be eligible for appointment in accordance with Civil Service Law and the Civil Service Rules for Albany County to obtain a permanent appointment.
1. Maintains, trains and assists BOCES personnel on software applications used to perform various internal functions including but not limited to administrative, financial and student management functions.
2. Assists BOCES personnel and administration with the implementation of the technology aspects of internal school district management programs.
3. Tests and installs internal software applications/updates and analyzes and resolves computer software problems either onsite or by phone.
4. Meets with BOCES administrators to discuss requests for internal system changes and coordinate technology projects involving various internal systems and applicable policies and procedures.
5. Orders and tracks software applications purchased for the organization and maintains detailed written records on training and services provided.
6. Participates in regional user group meetings for the support and development of internal systems used by BOCES.
7. Creates and edits training documents, manuals, revisions, and memos, newsletter, videos and other information pertaining to software and systems used within the organization.
8. Documents software changes requested by BOCES personnel and administrators and forwards it to the appropriate vendors.
9. Researches new and updated software and systems for internal use within the organization.
10. Advises and makes recommendations to BOCES personnel and administrators regarding hardware and software purchases as it relates to various internal processes.
11. Maintains an up-to-date knowledge on emerging theories and best practices in technology integration.
12. Ensures end of year reporting for the organization and configures software for new school year.
13. Maintains an inventory of internal computer-related equipment.
14. Serves as lead worker on projects involving various internal systems.
15. Good knowledge of software applications utilized by BOCES.
16. Good knowledge of computer software and information technology.
17. Good knowledge of organizational needs for technology training services.
18. Good knowledge of the laws, rules and regulations governing New York State school districts.
19. Good knowledge of the computer software industry.
20. Good knowledge of standard office practices and equipment.
21. Good knowledge of the organization and its various departments.
22. Ability to develop, design, coordinate and/or deliver technology training.
23. Ability to utilize various software and computer database programs.
24. Ability to problem-solve user hardware and software problems.
25. Ability to form and maintain effective working relationships with others.
26. Ability to understand and empathize with customer needs and concerns.
27. Ability to maintain records and prepare written and statistical reports clearly and concisely.
28. Ability to communicate effectively both orally and in writing.
29. Ability to lead others on an assigned project.
30. Ability to follow written and oral instructions.
31. Physical condition commensurate with the demands of the position.
As soon as possible
April 30, 2021
$49,043 – $65,877 prorated to amount of service rendered
The selected applicant will be subject to a fingerprint supported criminal history background check in accordance with SAVE Legislation effective July 1, 2001.
Further Information Contact:
Capital Region BOCES, 900 Watervliet-Shaker Road, Albany NY 12205
or email firstname.lastname@example.org
March 26, 2021